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CLWSC Customers Wake up to Good News — and Bad Due to Pipe Ruptures

Canyon Lake Water Service Company's office in Sattler. File image.

Canyon Lake Water Service Company (CLWSC) shared good news — and bad — with its customers this morning.

The utility said its water-treatment facilities and groundwater-production stations are operating at full capacity.

However, network monitoring and observation indicate CLWSC is losing significant amounts of water from business and household plumbing systems experiencing pipe bursts, leaks and dripping hose bibs and facucets.

“Until thse are resolved and repaired, our service area may continue to experience low to no water pressure,” an administrator posted on Facebook.

Customers can expect pockets of air in their water pipes as water storage and pipes recharge.

The boil-water advisory remains in place. CLWSC said its water can be used for sanitary purposes.

“We need your help,” CLWSC said. “If you currently have water, please conserve it as much as possible. Any non-essential water use will negatively affect our water supply to customers.”

Customers are asked to inspect their home or business and immediate outside areas for possible leaks.

Steam rising from a pipe or the ground could indicate a leak.

CLWSC asks residents to check their meters to identify any unknown usage.

To report a leak, click here or call 830-312-4600.

“All crews are engaged with investigating, isolating and restoring service to call communities,” CLWSC said.


Canyon Lake Water Service Company is a state-regulated investor owned utility providing water service to approximately 36,000 people through more than 13,400 connections in Comal and southern Blanco Counties. On May 31, 2006, the utility became part of the SJW Corp. and a member of the San Jose Water family via the purchase of Canyon Lake Water Supply Corporation by SJWTX, Inc.

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