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CLWSC Says All Water Treatment Plants Now Operating at Full Production Capacity; Routes Customer Calls Through Connecticut Water

Canyon Lake Water Service Company is routing customer calls through its sister company, Connecticut Water.

The beleaguered Canyon Lake Water Service Company (CLWSC) said power outages and related problems with Internet access left customers with no other choice than to call its customer-service phone center and after-hours answering service to report outages, swamping operators.

The utility is now routing all calls through its sister company, Connecticut water.

“They will be able to gather you information and pass it to our teams for follow up,” CLWSC told customers on its Facebook page.

As of 1 p.m. today, CLWSC said its crews continue to work quickly and safely throughout its service area.

“Please note that in some cases water may be restored, but as conditions continue to change, areas may experience low or no water pressure in the future until the distribution system and delivery facilities are stable,” the company said.

All water treatment plans are operating at full production capacity.

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  1. Elizabeth/Jesus Rodriguez February 19, 2021

    We live at The Point in ranch De lago. Account # 00017101
    We have no water since Monday, today will be 5 days without water. When will we have water???
    This is so upsetting. We need water now.


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