CLWSC Says All Water Treatment Plants Now Operating at Full Production Capacity; Routes Customer Calls Through Connecticut Water

The beleaguered Canyon Lake Water Service Company (CLWSC) said power outages and related problems with Internet access left customers with no other choice than to call its customer-service phone center and after-hours answering service to report outages, swamping operators.

The utility is now routing all calls through its sister company, Connecticut water.

“They will be able to gather you information and pass it to our teams for follow up,” CLWSC told customers on its Facebook page.

As of 1 p.m. today, CLWSC said its crews continue to work quickly and safely throughout its service area.

“Please note that in some cases water may be restored, but as conditions continue to change, areas may experience low or no water pressure in the future until the distribution system and delivery facilities are stable,” the company said.

All water treatment plans are operating at full production capacity.