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CLWSC Says Water Service Restored in Some Areas as It Works Through “Unprecedented Challenges”

An ice-related leak at Canyon Lake Water Service Company's Mystic Shores station impacted service in that area. Image courtesy of CLWSC.

5 p.m. Wednesday, Feb. 17 Update: Crews have restored water service to North Point. They are working in the FM 306/FM 484 (Rocky Creek Ranch) area, investigating a possible water outage impacting that area into Mystic Shores.

2 p.m. Wednesday, Feb. 17 update: CLWSC has water flowing towards Bulverde, however there are many leaks that need to be fixed before full pressure can be restored. Their General Manager is requesting customers call 830-312-4600 or go to SJWTX.com to report any leaks on their main service lines. Please do not report leaks on your side of the meter as it will overwhelm their dispatch system.

9 a.m. Wednesday, Feb. 17 Update: Crews continue to work quickly to restore service in our area. They’re working in Lakeside Park, The Oaks, Rolling Hills, Ensenada Shores, Village West, Rancho del Lago and Mystic Shores.

7:30 p.m. Tuesday, Feb. 16 update: Areas that have reported outbreaks also include Cypress Springs, Singing Hills, Cordova Bend, Hillcrest Estates, Canyon Lake Hills, Whitmire, Comal Hills, Lantana Ridge, SH 281 and Coyote Ridge area.

6:30 p.m. Tuesday update: Water outages are reported in Rebecca Creek, Summit North, Canyon Lake Forest, Hancock Oak Hills, Village West, The Village and Stallion Estates.

The water may be back on in Mt. Springs, the lower portion of Mystic Shores, the lower section of Vintage Oaks, Hancock and Clear Water Estates.
Canyon Lake Water Service Company (CLWSC) said it’s received unconfirmed reports of water-service restoration in those areas.

Crews were on the ground this afternoon in Rolling Hills, Startzville, The Oaks, the upper section of Mystic Shores and Vintage Oaks.

Outages continue in Bulverde and Spring Branch along U.S. Highway 281 and FM 306 west of Mystic Shores.

“As conditions change overnight, areas with water may experience low or no water pressure,” the utility posted on Facebook. “Road conditions and extreme cold temperatures may delay our ability to safely repair and restore service. Thank you for your patience as we work through these unprecedented challenges.”

CLWSC said regional water utilities like the San Antonio Water System also are experiencing multiple-outage issues due to loss of power and extremely low temperatures.

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  1. Christie Qualters November 1, 2021

    Reading all these comments on this page and Facebook and the BBB, I don’t understand why CLWSC is still in business. We seriously need a different provider. They have the absolute worst customer service I have ever experienced. The water is always cloudy because of main breaks in the exact same location.

  2. jeremy February 20, 2021

    CLWSC lack luster response to this crisis is just par for the course. Read the reviews for yourself, tells you all you need to know about this company. My entire subdivision has been without water for 7 days and they have made now attempt to park a truck at this subdivision to distribute much needed water. I know many of my neighbors are retired and disabled and don’t have the ability to travel to some of the locations where they have passed out water. The closest one today was 20 minutes from our subdivision, when my daughter and I arrived we found two tiny pickup trucks that were emptied in the first 30 minutes of distribution. We have contacted Red Cross and Fema hoping they can step in since CLWSC leadership can’t handle this situation. I hope the Texas governor starts an investigation into CLWSC just like the one intofor ERCOT.

  3. Terry frischmuth February 20, 2021

    Please help us get our water back on 30655
    Deerfileld terrace. Bulverde hills
    I know your working hard and thanks

  4. P Cue February 19, 2021

    Very disappointing to see absolutely no change to the list of subdivisions that have water, those being worked on and still 60+ with no water and pending updates for a second day in a row.

  5. Carolyn Sulaica February 19, 2021

    We still have no water going on 6 days. My 75 year old husband fell trying to get snow so we could flush our commodes. we are in the Devil Backbone subdivision. Wish you all could work over this way.

  6. Matteus Stevison February 19, 2021

    Sounds like more excuses and finger pointing.when what we need is clean drinking water that we have paid for. Water drops, bottles water, national guard, anything. We dont want reasons or excuses right now while we dehydrate.

    Get ‘er done!


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