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PEC Extends Suspension of Service Disconnections, Waives Charges

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PEC Extends Suspension of Service Disconnections, Waives Charges

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Pedernales Electric Cooperative (PEC), which serves Canyon Lake, said it will work with residents affected by COVID-19.

Pedernales Electric Cooperative (PEC) said today it will extend suspension of service disconnections and waive additional charges from April 17 until 60 days after Texas Gov. Greg Abbott lifts Executive Order GA 14, issued on March 31.

PEC Executive Vice President Mike Viesca said in an email that PEC’s board made the decision today at their regular meeting.

“The COVID-19 pandemic has had, and will continue to have, an enormous impact on our communities and businesses of all sizes,” said Paul Graf, PEC board president and District 6 director. “We feel it’s important to offer member support during these unprecedented times.

PEC CEO Julie Caruthers Parsley said PEC routinely works with members who need assistance.

“The board’s decision, as well as the actions we have already taken, are the most-impactful way to best serve the entire membership,” she said.

On March 16, in response to the COVID-19 pandemic, PEC activated its emergency operations plan, closing offices, sending eligible staff home to work remotely, suspending service disconnections, and waiving charges for members in all class rates — including late fees, collection fees, same-day service fees and deposits.

Customers who need help with their electric bills can call 888-554-4732.

 

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