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Coronavirus COVID-19 Local News

Walmart, H-E-B Shopper Tests Positive for COVID-19

The patient is in their 80s and lives in the Bulverde area, where they reported visiting the Bulverde H-E-B sometime between 11 a.m. and 2 p.m. on March 10 and March 12, and the Bulverde Walmart sometime between 11 a.m. and 2 p.m. on March 16 before becoming symptomatic. File photo by H-E-B.

A person in their 80s who shopped at the Bulverde-area H-E-B and Spring Branch/Bulverde Walmart has tested positive for COVID-19, Comal County reported this morning.

It’s the first case of so-called “community spread.” The individual is the ninth confirmed case in the county.

“Until this point, all of our positive cases had traveled to places experiencing an active COVID-19 outbreak before developing symptoms,” said Cheryl Fraser, director of public health. “This patient has tested positive without leaving Comal County, which means COVID-19 is spreading in our community.”

The patient is in their 80s and lives in the Bulverde area, and reported visiting the Bulverde H-E-B sometime between 11 a.m. and 2 p.m. on March 10 and March 12, and the Bulverde Walmart sometime between 11 a.m. and 2 p.m. on March 16 before becoming symptomatic. The individual is currently hospitalized outside of the county.

As of 7 p.m. Thursday, Comal County’s Office of Public Health has received reports of the following test information:

  • 125 tests conducted
  • 9 positive tests
  • 78 negative tests
  • 38 results still pending

Information about COVID-19, as well as coronavirus-related county office closures and restrictions, is available at www.comalcountytx.com/covid19.

Residents with questions or concerns about the novel coronavirus can call the county’s dedicated COVID-19 hotline, 830-221-1120, between 8 a.m. and 5 p.m. Monday through Friday.

HEB Statement

In an email to MyCanyonLake.com, H-E-B spokesperson Julie Bedingfield said:

“To protect the health of our Partners and customers, H-E-B is taking aggressive action with sanitation, hygiene and proper social distancing at our stores and across our company. Our H-E-B COVID Action Team of Partners in every store are dedicated to ensuring Partners and customers are practicing proper social distancing, sanitizing carts, metering customers into the store, and maintaining a high frequency of sanitation. Additionally, we are in full cooperation with health and government officials at various levels to make the best decisions regarding the health and safety of our Partners, customers and the communities we serve.

“H-E-B stores are thoroughly sanitized daily and hard surfaces are sanitized at a high frequency throughout the day, including deep sanitization each night. We are taking sanitation, hygiene and social distancing very seriously, including other measures like the installation of sneeze guards at all our checkstands and floor decals to space customers in the store. You can read about our sanitation policies here:https://newsroom.heb.com/store-hours-and-operations/

Walmart’s Statement:

Walmart’s Casey Staheli, senior manager, national media relations said in an email to MyCanyonLake.com:

“As we’ve announced before, we have enacted cleaning and sanitizing protocols with guidance from the CDC and Walmart’s Chief Medical Officer, and we will continue taking any and all measures necessary to ensure the well-being of our associates and customers.

“Those steps include delivering updated procedures to associates through videos and photos, as well as schedules for cleaning to help provide clear guidance. We have a voice-activated app called Ask Sam that associates can use to ask for cleaning guides for any area of the store, and our stores have adjusted operating hours to 7 a.m. to 8:30 p.m. to help associates restock shelves while continuing to clean and sanitize the building.

“Some of our responses so far include updating our leave policies and installing sneeze guards and social distancing decals.

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  1. Reynaldo Martinez July 28, 2020

    Are the rumors true about Brookshire Brothers on 306 that employees that tested positive but management kept it under wraps does anyone know anything about this

  2. Angela G April 4, 2020

    An employee at Walgreen’s at FM1560/FM471 supposedly tested positive and store closed for three days. My question and concern is was this publicized so the public can make a decision to self quarantine and we’re employees in contact working with that employee advised to self quarantine? Does mayor and county commissioner have protocol in place explicitly directing essential businesses if an employee of theirs tests positive for covid what measures to take???

  3. Ken know, LMFT March 30, 2020

    Walmart Norwood Austin supervisor blasted me 80 asking for cellphone aid on 2nd visit and kicked up antagonist acts. Bad experience s not worth it. Juan stepped in

  4. Rebecca P March 29, 2020

    Why aren’t they sanitizing the carts at least nightly with high pressure wash and sanitizers? They’ve done this in past, and now when it’s most needed it’s not being done. Smh

  5. lucy landin March 28, 2020

    Thank you HEB for taking care of us, i am elderly and am very greatfull.

  6. Marylin M March 28, 2020

    The HEB at Bulverde Crossing on hi-way 46 is most definitely taking all the proper precautions to safeguard their patrons and staff. I’ve been there and all the measures mentioned in the post f try From HEB are in place. However the Walmart is abysmally lacking in protocols. Yuk. Go to that HEB if you need your groceries. They’re doing everything they can and I’m pretty sure after this they’re going to ramp up even more.

  7. Michael Harwell Sr. March 28, 2020

    Would it be important to know the Name of the individual who contacted the Virus, just
    In case,you interacted with them?
    Private rights vs Public Safety?

  8. Barbara Nash March 28, 2020

    I shopped at the HEB Corporate #622 in Bulverde on Wednesday, March 25 in the morning and we were organized into a line and given a wipe for the cart handle as well as sanitizer for our hands. Once inside, the store employees were professional and kind as usual. There were sneeze guards at the cashiers. My questions about the produce were answered in a timely manner. I wish I could say the same about some of the store’s customers that day.

  9. Jeri Porter March 27, 2020

    Obviously that store does not adhere to HEB protocol. It’s been my experience that HEB is very aggressive in their protective measures, other grocery chains, not so much. I’d report this to the HEB corporate headquarters as they certainly would address the situation. If you enter a place of business and see they are NOT taking precautions to assure the safety of the public, just leave. It’s not worth it!

  10. Patty Derr March 27, 2020

    Not at all happy Kitty Hawk and 1604 store that H-E-B was awful as far as protecting anyone in Seguin they sanitize door handle of our cart before we took our card they made sure we are 6 feet apart a Kitty Hawk it was business as usual crowd of people running into each other all over the place no cleaning of the hands on the cart it was disgusting to see the difference. Although I live off of Kitty Hawk I will go to the Seguin store from now on


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