New Braunfels Utilities (NBU) backtracked on its week-old decision to raise electric bills using interim adjustments included in the Power Cost Recovery Adjustment (PCRA) during high electric usage during August and September.
Relief is now in sight for customers who saw their light bills soar by hundreds of dollars in a single month.
The utility Friday described itself as a “trusted community partner” in a statement emailed to media. The utility said customers can expect a reduction of $0.21 per kWh in the PRCA portion of their bills.
Overall, this represents an 11.95% reduction in costs.
“This reduction will delay the collection of Winter Storm Uri’s recovery, which currently represents 28% of the PCRA,” NBU said. “The remaining portion, 72% of the PCRA, is due to energy market volatility. Though this interim adjustment in the PCRA will not eliminate the PCRA line item on customer bills, it will reduce bills during the hot summer months and this current heat wave.”
However, recovery costs from URI still need to be collected but will be spread out over the fall and winter during periods of cooler temperatures when electric usage decreases.
Customers responding to the announcement on NBU’s Facebook page said the announcement isn’t enough.
“To be understanding you might think of waiving fees if late and not shutting off electricity if bills not paid.,” one posted. “People are really struggling and you talk of the increase rate and how it’s lower. Zero is lower! You stabbed me in the heart twice.”