NBU Issues Boil Water Notice for River Chase Pressure Zone

boil water advisory
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New Braunfels Utilities (NBU) issued a boil water notice this morning after water pressure fell below 20 pounds-per-square-inch (psi) due to an electrical outage.

Texas Commission on Environmental Quality (TCEQ) rules require the utility to notify all customers to boil their water prior to consumption.

NBU opened a water station this afternoon at Gruene United Methodist Church’s Mission and Outreach building, 2629 East Common St., New Braunfels, for residents impacted by the boil notice.

Hours are 1-8 p.m. today and 8 a.m. to 5 p.m. Friday.

Each family/vehicle will receive up to 12 bottles of water. Residents also can bring containers, limited to five gallons or less, for filling.

Water from River Chase homes and businesses should be brought to a vigorous, rolling boil then boiled for another two minutes and allowed to cool before it can be used for drinking, cooking and ice-making.

Consumption also includes washing hands/face, brushing teeth, etc.

Children, seniors and those with weakened immune systems are particularly vulnerable to harmful bacteria.

TCEQ said in lieu of boiling, those in the affected area can buy bottled water or obtain water from another suitable source.

“Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar this notice,” NBU said in a statement.

The utility asks customers to share this information with others who may not have directly received this notification, especially those who live in apartments or nursing homes, attend school or work in businesses in the affected area.

For more information contact Michael Short, NBU Director of Water Systems, at 830-608-8971, 355 FM 306, New Braunfels or call the TCEQ executive director at 512-239-4691.

NBU will update this page throughout the day and also is posting updates to its social media channels.


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